The Valet Parking Lead is the shift leader for the valet parking department. This includes The Equestrian Hotel, The Equestrian Manor, and elevated event-based valet services throughout the grounds. The ideal candidate is a dynamic and organized leader who thrives in high-volume luxury environments and is passionate about delivering seamless, safe, and exceptional guest arrivals and departure.

Primary Responsibilities:

• Guest Experience & Service Standards Greeting guests with warmth and professionalism, delivering 5-star service consistently
• Ensure ADA, VIP, and high-profile guest needs are prioritized and handled with utmost care Respond promptly to guest concerns or vehicle incidents with discretion and professionalism.
• Maintain a clean, organized, and branded valet presence at all operating stations

Team Leadership & Operations Management

• Lead pre-shift briefings, assign zones, and supervise valet attendants during shifts
• Ensure staff adhere to luxury service protocols, uniform standards, and grooming expectations
• Coach team on parking strategies, guest interactions, and other procedures
• Uphold SOPs across all locations, ensuring consistent safety, efficiency, and guest service

Vehicle & Traffic Flow Oversight

• Manage traffic flow, vehicle staging, stacking, and garage access
• Supervise safety across crosswalks and roadways, coordinate with management and Traffic
• Safety department for signage or support as needed

Technology & Revenue Accountability

• Operate and oversee digital system for tracking, revenue capture, and key control
• Validate guest transactions, valet charges, and tip pooling based on location SOP
• Maintain and reconcile shift reports, vehicle status logs, and guest issue documentation

Departmental Coordination & Resource Management

• Liaise with Front Desk, Bell, Security, and Event Ops to deliver seamless guest experiences
• Manage departmental supplies, equipment, and report malfunctions or shortages

Additional Requirements

• Safely operates a variety of luxury and high-performance vehicles
• Continuously evaluate operations to reduce risks, improve efficiency, and enhance service
• quality.

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by them supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Physical Requirements:

• Ability to stand, walk, run, reach with arms and hands, stoop, kneel, and lift up to 50 pounds.
• Ability to work outdoors in various weather conditions.

Qualifications, Education, Experience, Skills, and Abilities:

• 2+ years of valet or hospitality transportation experience, preferably in a luxury resort
• Valid driver’s license and clean driving record required
• Strong organizational and problem-solving skills; ability to stay calm and decisive under pressure
• Excellent communication skills
• Must be available to work a flexible schedule including weekends, evenings, and holidays as
• appropriate with business volumes
• Professional appearance and demeanor always required