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Student Services Coordinator
Employer National Holistic Institute Location Salem, OR Closing date Dec 4, 2025
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Specialty Student & Scholar Services Position Type Coordinator Hours Full-time Employment Type Permanent Organization Type Non-profit
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Job Details
Job Title: Student Service Coordinator
Reports To: Campus President
FLSA: Exempt
Job Summary
DEFINITION: Under the direct supervision of the Campus President, the Incumbent is responsible for managing the department, tracking performance metrics, advising and assisting students and faculty.
The Student Services Coordinator (SSC) position is one of student advocacy. The SSC will become the empathetic sounding board for the student. Will lead the department and works closely with the Faculty, Registrar, other Student Services staff (varies by campus), and other department managers.
The Student Services Department’s primary goal is to provide resources for outreach programs and educational resources which will assist the students in achieving their educational and personal goals.
Duties & Responsibilities
• Manage staff consisting of Student Success Leaders and complete performance evaluations and initiate any disciplinary actions required. (Varies by Campus)
• Ensure adherence to department policies and procedures as well as policies and procedures for students from the Student Handbook.
• Develop active success plans for individual students and monitor outcomes.
• Work closely with Program Directors and Campus President on Proactive Retention Strategies ensuring persistence of completion rates that exceed the accrediting benchmark.
• Facilitate retention strategies for current students as well as fresh start and re-enter students.
• Establish and provide community resources for student support to help eliminate barriers to completion.
• Work closely with the Campus President, Department Managers and Faculty to provide strong student advocacy and support.
• Document all student outcomes and activities in the Transcripts database.
• Head the ARC committee including responsibility for; Changes of Status, Living Expense Loans, and the re-entry process.
• Head the Graduation Committee.
• Participate in communication meetings. Attend regularly scheduled academic, start, placement, and management meetings. Participate in student orientations, graduations, advisory board and quarterly curriculum development meetings, and other school events as required or requested by the College.
• Other responsibilities as assigned by the Campus President.
• This job description is not intended to be an exhaustive treatment of the duties and responsibilities of the Director of Student Services.

Qualifications
Qualifications: A Bachelor’s degree is preferred, but we will consider candidates with commensurate experience and education, with a minimum of two years of management experience . Prior experience in student support services or counseling is preferred.
Expectations: SSC must be available to staff and students via email, phone, Microsoft Teams and/or Zoom. The SSC may work remotely as approved by the Campus President and/or during inclement weather and campus closures.
TERMS OF AGREEMENT
• Establish an on-campus and a virtual support schedule, as approved by the Campus President.
• Provide own internet service.
• Assist in meeting campus retention rate.
• Attend quarterly all-staff meetings to stay connected.
• Maintain exclusivity to the Institute of Technology.
• Commit to continuous improvement as an educator by attending trainings and professional development opportunities as desired or as assigned.
• Attend one graduation ceremony a year.
• Participate in school-sponsored activities.

Knowledge, Skills, And Abilities
• Ability to work well with a wide range of personalities, both virtually and in person
• Ability to work flexible hours that allow for and promote adequate student engagement (ideally to include day and evening hours)
• Ability to conduct classes in a remote classroom environment with minimal distractions
• Maintains a high-performance environment characterized by strong team orientation
• Communicates regularly with other staff toward defined goals and/or required results
• Self-motivated to improve the quantity and quality of work performed, displaying a high level of effort and commitment
• Operates effectively within the organizational structure, always demonstrating trustworthiness and responsible behavior
• Demonstrates eagerness to learn and assume responsibility; seeks out and accepts increased responsibility; displays a "can do" approach to work.
• Shows persistence and seeks alternatives when obstacles arise; seeks alternative solutions; does things before being asked or forced to by events
• Works within the system in a resourceful manner to accomplish reasonable work goals; shows flexibility in response to process change and adapts to and accommodates new methods and procedures.
• Accepts direction and feedback from supervisor and follows through appropriately
• Works when scheduled; begins and ends work as expected; calls in according to policy when arriving late for work or when absent; observes provisions of Fair Labor Standards Act; observes policies on break and lunch periods; uses work time appropriately

Working Conditions & Applied Skills
• Hear and understand human speech in a relatively quiet environment, such as hearing someone speak in quiet office or library setting.
• Hear and understand human speech in relatively noisy environments, such as when someone speaks to you while loud equipment is present.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Focus on a single source of sound in the presence of other distracting sounds. Quickly make sense of, combine, and organize information into meaningful patterns.
• Concentrate on a task over a period of time without being distracted.
• Shift back and forth between two or more activities or sources of information; multi-task to work on different projects simultaneously.
• Remember information such as words, numbers, pictures, and procedures.
• Clearly communicate information and ideas through spoken words so others will understand.
• Identify and understand the speech of another person.
• Recognize when something is wrong or is likely to go wrong.
• Combine pieces of information to form general rules or conclusions such as finding a relationship among seemingly unrelated events.
• Communicate information and ideas in writing so others will understand.
• Work under pressure of constant deadlines with frequent interruptions.
• Work effectively in a demanding environment.
• Work collaboratively in a team environment.
• Work with sensitive and confidential information.
• Noise exposure under 65 decibels, roughly that of a normal conversation or a ringing telephone.
• Schedule changes may occur based on business needs.
• May be required to travel to locations other than assigned site.

Institute of Technology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
I understand the scope of the responsibilities and expectations of the position for which I have been hired.
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