Job Description

Req ID: 335057

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Director - ServiceNow Alliances for NTT North America - Remote role in US to join our team in Palo Alto, California (US-CA), United States (US).

ServiceNow Alliance Senior Director:

Acorio (an NTT DATA company) delivers transformative business results by inspiring and guiding clients to realize true business outcomes along their (often multi-year) ServiceNow journey. This is critically important as today’s clients use multiple product lines across the ServiceNow platform to accelerate digital transformation.  

As the largest pure play (100% exclusive) ServiceNow partner across the globe, Acorio is known among ServiceNow’s Sales and Executive ranks as a premium player - delivering high quality work, consistent account expansion and best-in-class talent.

​​We are looking for an experienced ServiceNow Alliance leader who has experience cultivating, managing and growing strategic alliances.  This is an exciting opportunity for someone to lead the ServiceNow Alliance, build the strategy, create partnerships internally and externally and drive the business with one of the top 10 Global Technology Services organizations. 

Location:  Remote based in the US

Responsibilities include: 

• Own and manage overall NTT DATA ServiceNow partner strategy, business plan, and execution
• Foster and maintain senior executive relationships between NTT DATA and ServiceNow required for top-down support of the partnership
• Develop strategic relationships between ServiceNow and NTT DATA sales teams, marketing, digital practices, portfolio owners, and delivery organizations to move forward the goals of the partnership
• Enable and own pipeline and TCV growth for ServiceNow partnership in collaboration with ServiceNow practice leadership
• Guide Digital Sales Executive leadership to field execution with ServiceNow, with an emphasis on net new leads
• Ensure certification targets required for partnership and practice success are met within NTT DATA
• Maximize ServiceNow partner funding and related incentives
• Solidify industry focus and required joint solutions, in alignment with practice and digital offerings organization
• Facilitate strategy and coverage (in collaboration with Partner Marketing) for large ServiceNow events, such as sales kickoff sessions.
• Manage required contractual commitments with ServiceNow in line with partnership agreements
• Ensure operational components of the partnership are met; establish process and oversight of logging deals in partner’s portal to ensure available funding is unlocked and program metrics are met
• Align partnership activities across broader NTT DATA organization, ensuring alignment across North America, EMEA and Japan organizations
• Be an active thought leader within broader alliances organization, taking on change projects that will allow all alliances to thrive

Qualifications: 

• Experienced alliance executive with minimum of 10+ years in alliance/partner management; direct experience in managing ServiceNow partnership preferred
• Thorough understanding of all ServiceNow partner programs and processes
• Experience enabling ServiceNow partner strategy with sales, digital practices, industry business units, and offering teams
• Skilled program manager
• Experience navigating and engaging multiple, matrixed teams in a large enterprise organization; international work experience preferred
• Experience with sales or alliance operational software platforms (e.g., SFDC, Dynamics, WorkSpan) a plus
• ServiceNow and Cloud certification(s) a plus
• Ability to travel approximately 25% (pending post-COVID travel guidance)
• Bachelor’s degree with a master’s degree preferred
• Experience in managing SAP partnership would be a bonus

Basic Minimum Required Qualifications:

• Bachelor’s degree
• 8+ years’ experience as an alliance/partner with ServiceNow

LI-Northamerica

LI-SGA

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at  us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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