The incumbent will be part of a team that has passion for and determination in solving complex information technology (IT) requests for technical support related to hardware and software for the California State Legislature and other support offices. Under the general supervision of the Field Services IT Supervisor II, the incumbent will work as a team member responsible for installing, testing, and supporting multiple hardware and software platforms, such as desktop computers, mobile devices, laptops, printers, multi-function copiers (MFCs), in-house applications, and third-party software. The incumbent will be required to analyze, troubleshoot, document, and resolve IT-related requests remotely or on-site. The incumbent will also perform as a business analyst to forecast, research, test, and investigate IT problems and trends; serve as a customer advocate and trainer when necessary; and work collaboratively with peers, other teams, and management. Professional business attire and etiquette are required due to direct customer interaction. Core business hours are 8:00 am to 5:00 pm, Monday through Friday, and the incumbent is expected to be available during core hours. However, schedule may be adjusted as overtime on weekdays, weekends, and holidays is required during peak times of the year. Peak times generally fall within the legislative session which is January through October and travel throughout the State of California is expected at times.
Due to the nature of the work, this is an onsite position.
You will find additional information about the job in the .
Do not include any confidential information on any documents you submit for a job vacancy, such as your STD. 678, resume, or school transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your social security number, birthdate, student identification number, driver license number (unless required), examination results, LEAP status, marital status, and age. (Note confidential information on the first page of the application submitted online through your CalCareers account will be redacted automatically upon submission.)
Employment Application (STD. 678):
Applicants must submit the required documents in order to be considered for this position. Failure to complete the STD 678 in its entirety may result in disqualification.School Transcripts:
When using education to qualify, unofficial transcripts must be submitted. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. If selected for appointment, official transcripts will be required.
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
• Knowledge of the OLC’s business functions.
• 1+ years of experience in providing desktop troubleshooting support, hardware/software installations and de-installations.
• 1+ years of experience in providing printer troubleshooting support, installation, and configuration.
• 1+ years of experience in analyzing issues and situations, identifying and solving technical problems, drawing conclusions to the root cause analysis, and documenting as appropriate.
• 1+ years of experience in providing excellent customer service.
• Ability to work long hours, and the ability to travel by vehicle and/or airplane.
• 1+ years of experience with IOS, Android OS, Microsoft Windows OS, and Office products.
• 1+ years of experience supporting mobile equipment such as smart phones, laptops, and tablets.
• Demonstrated ability to exercise good judgement, act independently, solve critical and complex problems, and manage multiple competing priorities.
All OLC employees are excluded from collective bargaining, and therefore, receive enhanced benefits, such as CoBen benefit allowance, employer paid life insurance, additional vacation/annual leave, and are not subject to State Disability Insurance payroll withholding. Additional information can be found on CalHR’s website under .
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
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