Job Description

The stunning Diplomat Resort & Spa Hollywood is seeking an organized, dynamic Director of Resort Lifestyle Experiences to lead the team. We are looking for someone who is guest and service focused, with solid relationship building and problem-solving skills. A collaborative approach, along with the ability to cultivate a positive culture and union experience will round out our ideal candidate.

The Diplomat Resort & Spa Hollywood, a Curio Collection by Hilton, boasts 1,000 rooms and 200,000 square feet of space. It is ideally situated on the golden sand beaches of Hollywood, Florida, this impressive hotel offers the ideal retreat. Every day at our distinctively unique resort is memorable. Whatever your pleasure, there is plenty to do at and around our stunning beach resort. Relax in a poolside cabana by our one-of-a-kind, infinity-edge pool featuring a porthole with two waterfalls overflowing into a 240-foot lagoon pool. Play golf just a mile away on an 18-hole championship course featuring 6,800 yards on a par 72 for a challenging game, or play a set on one of ten tennis courts located there. The resort’s luxurious full-service spa showcases scenic ocean views. Adjacent to the spa is a two-story, 24-hour fitness center. 

A Director of Resort Lifestyle Experiences is responsible for directing and organizing all activities and services related to Recreation services, programs and events in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Director of Resort Lifestyle Experiences, you would be responsible for directing and organizing all activities and services related to Recreation services, programs and events in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead and direct all Recreation operations to include, but not limited to, guest service, food and beverage selection and quality, merchandising and marketing, inventory management and cost controls, outlet reservations, systems use and management, budget and forecasting, report generation, department management and meeting participation and facilitation
• Oversee and direct the coordination, promotion and facilitation of all activities, programs and events for Recreation operations (i.e. tennis tournaments, pool and water activities and contests, children's programs, etc.)
• Plan, organize and execute special events
• Monitor and develop department head and team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Develop and implement menus and food and beverage marketing strategies in partnership with the culinary team
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with health, safety, sanitation and alcohol awareness standards
• Recruit, interview and train team members

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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